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Healthcare operations · Consulting · Support

Services beyond the software.

Alongside our products, we run front-office, IT and marketing operations for healthcare providers, and design, integrate and support systems for institutions and enterprises.

Healthcare operations

We run the desks around your doctors.

Specialist teams for the work that surrounds clinical care, so your staff can focus on patients.

Healthcare BPO

Personalised reception desk

Trained front-office specialists who handle registration, enquiries, bookings and follow-ups for your hospital, on site or remotely.

Reception managementMulti-channel bookingPatient follow-upsSatisfaction surveys
Typical start 2 to 4 weeks
IT services

IT infrastructure and support

Hardware, networking and medical-device integration, with software maintenance and round-the-clock support.

Medical device integrationSecure networking24/7 maintenanceHL7 FHIR integrations
Typical start 4 to 8 weeks
Marketing services

Lead generation and digital presence

CRM-backed lead management, SEO, paid and social campaigns, and website management for healthcare providers.

Lead management CRMSEO and PPCSocial mediaWebsite management
Typical start 2 to 6 weeks
ServiceCategoryCore featuresTypical start
Personalised reception deskHealthcare BPOReception management, Multi-channel booking, Patient follow-ups2 to 4 weeks
IT infrastructure and supportIT servicesMedical device integration, Secure networking, 24/7 maintenance4 to 8 weeks
Lead generation and digital presenceMarketing servicesLead management CRM, SEO and PPC, Social media2 to 6 weeks
Consulting and technology

Design, integrate and support.

ERP consulting and architecture

Process design, solution blueprints and independent advice when choosing or replacing an ERP.

BlueprintsVendor-neutral

SAP integration

Connecting campus and hospital systems with SAP finance, procurement and HR.

SAP FISAP MMMaster data

Custom development

New modules and applications, including HL7 FHIR and API integrations, when a product does not fit.

WebMobileAPIs

Managed campus operations

Admissions, lead generation, marketing, ERP and a Centre of Excellence run as one service.

AdmissionsMarketingCoE

Implementation and AMC

Data migration, role-based training, phased go-live and annual maintenance with agreed response times.

MigrationTrainingSLA

Reporting and dashboards

Management dashboards built on live data for medical directors, principals and boards.

Live dataBoard packs
Delivery

How a project runs.

Five stages, with a written sign-off at the end of each. Most hospital implementations complete in four to twelve weeks.

01

Discover

We meet each department and record how work happens today.

02

Design

Process maps, data model and integration plan, signed off.

03

Build

Configure the product and build only what is specific to you.

04

Go live

Data migration, training and a phased switch-over.

05

Support

The same team supports you under a written agreement.

A typical implementation

From kick-off to go-live in twelve weeks.

Phases overlap so you see working software early. Smaller rollouts, such as a clinic or a single department, finish much sooner.

W1W2W3W4W5W6W7W8W9W10W11W12
DiscoverWorkshops with each department
DesignBlueprint, data model, integrations
BuildConfigure, develop, test
Go liveMigration, training, phased switch-over
SupportSLA support and AMC, ongoing
Deployment

Your data, where you want it.

Cloud SaaS

We host, monitor, back up and update the product. The quickest way to start.

Best for Single campuses, clinics and growing teams

Private cloud

A dedicated environment for your organisation, separate from other customers.

Best for Groups of institutions and hospital chains

Your data centre

Installed on your servers and supported by our team under a service agreement.

Best for Universities and hospitals with strict data policies
Next step

Let's build what runs your institution.

Tell us about your campus, hospital or team. A solution architect will reply within one working day.